FAQs: Getting to know your friend, Beyond Pricing

Updated 6 months ago by Beyond Pricing

The right pricing strategy is crucial to growing your revenue. It's a big responsibility -- and we're equipped to help you get there.

Beyond Pricing might be very different than what you've done for pricing in the past. We recommend reading through common questions we get frequently -- we hear them a lot, so they might be on your mind, too.

Once you're acquainted with Beyond Pricing, you'll be on your way to start growing your business like never before!

Getting Started

What is Beyond Pricing, and how is it different?

Our philosophy is proven. Our pricing suggestions are hyperlocal. And we care.

Click here to learn more.

How does Beyond Pricing work?

We determine your nightly rates based on demand we see in your market due to factors like Seasonality, Day of the Week, and Local Events. Demand changes every day, so we push new pricing for you every day.

Click here to learn more.

How does the 30-day Free Trial work?

We offer everyone a 30-day Free Trial. During this time, you can test out the tool and won't be charged for any bookings. No credit card required to get started!

Click here to sign up today.

Do you have a Quick Start guide?

Yes! Click here to set yourself up for success with Beyond Pricing in just 3 steps.

Can I talk to someone on the phone to help get started?

We do not offer support over the phone. However, we are always more than happy to answer your questions through email.

Here's an onboarding checklist you can follow along with. Please reach out to us at support@beyondpricing.com with any questions. Don't forget to include your Beyond Pricing email so we can best help you out!

How do I know if Beyond Pricing is live in my market?

We are live in 7,000+ cities. Search your address here or demo your listing to see if we are live where you are.

What do I need to do in Airbnb or VRBO to make sure Beyond Pricing is set up properly?

Turn off all other pricing strategies (like Airbnb's Smart Pricing), set an artificially high base price in Airbnb or VRBO, and make sure your calendar is open just one year out at all times.

Click here to find out how to do this and why in our Quickstart Guide.

Can you recommend a PMS, Channel Manager, or Property Manager to work with?

Yes! We work with awesome partners across in the space.

Click here to find our recommendations for a PMS or Channel Manager, and here to find a Property Manager partner near you.

Does Beyond Pricing have a referral or affiliate program?

Yes! We love when you share knowledge with your friends and family -- and we'll add $30 of credit to your account when you do.

Click here to find out how you can participate.

Beyond Pricing Basics

How can I set up my listings for success in Beyond Pricing?

Check out our Quickstart Guide to learn what Beyond Pricing is and how to get started in 3 steps!

Why do nightly rates or blocked dates in my Beyond Pricing Calendar look different than those in my Airbnb or VRBO calendar?

If price quotes on Beyond Pricing are different than they are on Airbnb or VRBO, it's likely you need to either refresh your account or make sure other pricing strategies like special discounts or Smart Pricing are disabled.

What is a Base Price, and how do I set the correct one for my listings?

Your Base Price in Beyond Pricing is the starting point for all price fluctuations depending on demand in your market. You can think of this number as the true value of your property, or what it would be priced if demand was consistent all year round.

Click here to learn how to set your Base Price and when to change it.

What is a Minimum Price, and how do I set the correct one for my listings?

Your Minimum Price should be set to the lowest price you are willing to accept for a night. We will never suggest prices below your Minimum Price. A lower Minimum Price allows your price to fluctuate to capture more bookings when demand is low.

Click here to learn more about your Minimum Price.

What should my discount strategy look like when moving to pricing with Beyond Pricing?

For the most part, all pricing changes should be done within Beyond Pricing. However, some hosts like to include discounts visible in Airbnb or VRBO for marketing purposes.

Click here to learn more about what discount strategies might look like with Beyond Pricing.

When and how am I charged? What happens when there is a cancellation? Where can I see this information?

We charge at the time of booking, not the date of stay. Subsequently, we credit your account for cancellations when the cancellation is made. You can view your Beyond Pricing Statements as well as individual reservations and cancellations here.

Click here to learn how to read your Statements in Beyond Pricing.

How can I manage the same property across Airbnb and VRBO in Beyond Pricing?

If you have your listing on Airbnb and VRBO, you will see one listing for each platform in your Beyond Pricing Calendar. Managing availability across these calendars is easy using iCal.

Click here for instructions.

How often does Beyond Pricing push prices to Airbnb, VRBO, or my PMS?

We push prices once a day at midnight for each listing, and whenever you make a change to your listing on Beyond Pricing.

Click here to learn more.

How often does Beyond Pricing pull in changes from Airbnb, VRBO, or my PMS?

We pull in changes made on Airbnb, VRBO, or your PMS once a day around midnight. This includes new listings, new reservations or cancellations, and changes to availability like recently blocked or unblocked dates. To have these changes show up immediately, simply refresh your account in the Accounts Tab.

Click here to learn more.

How do I sync my listings, or only some of my listings?

Sync prices by simply clicking the "Price Syncing" button. You can sync certain listings and not others -- we only charge on reservations made while your listings are syncing.

Click here to learn more.

How do I read my Beyond Pricing Calendar?

Your Beyond Pricing Calendar is a great spot to visualize upcoming rates and reservations. You can also manually override prices here if you have a specific rate in mind.

Click here to learn more.

I don't have much time. What should I do in Beyond Pricing each week to make sure I'm on track?

We understand you're busy. Check out our guide to make the most of 30 mins / week in Beyond Pricing.

How do I know when to change my Base Price?

Change your Base Price when your Booking Pace is not close to the ideal Booking Pace in your market. When your Booking Pace is "Too High" increase; when it is "Too Low", decrease; when it is "Just Right", no need to change.

Click here to learn more.

How do I read my Health Score and Occupancy/Booking Pace metrics?

Use these metrics to help make decisions on how to adjust your Base Price.

Click here to find out more.

How do I reset my password or change my login email?

Click here to reset your password.

To change your login email, please reach out to support@beyondpricing.com with your current email address and the email address you would like to update this to.

Why isn't one of my listings showing up on my Dashboard?

If you added this listing to your Airbnb in the last 24 hours, simply refresh your account in the Accounts Tab.

Toggle filters on your Dashboard to display listings that are in a market that is unavailable, or that are not currently active on Airbnb or VRBO.

You're a (Beyond) Pricing Expert!

How can I customize my pricing strategy in Beyond Pricing?

With Beyond Pricing, customization are not necessary. But you always have the option to make changes.

You can manually override rates with pricing of your choice in your Calendar View.

You can add Last Minute Discounts and other customization in your Customize Tab.

How do I read and use my Chart Tab to make decisions?

Your Chart Tab is a great spot to understand how changes to your Base Price or Minimum Price affect rates for the next 365 days.

Click here to learn more.

How do I read and use my Market Data Tab to make decisions?

Check out the Market Data Tab to learn more about the demand trends in your market, and how to identify upcoming events.

How do I read and use my Stats Tab to make decisions and assess my revenue growth?

Your Stats Tab houses a lot of key data that can help you understand your past and upcoming performance for each listing.

Click here to learn more.

How can I use the Nearby Listings Tab to improve my own listing?

Use the Nearby Listing Tab to understand how your competitors are marketing to potential guests. This can help you improve your listing, or give you inspiration for photos or descriptions.

Click here to learn more.

How do I know if there is an event happening in my market?

Hover over specific dates in your Beyond Pricing Calendar to understand the factors that go into pricing for that night to see if there is an event going on that is having an impact on our suggested pricing.

You can also learn to identify events in your market by reading the Market Data tab.

How can I read the Seasonality and Day of the Week demand trends in my market?

Check out the Market Data Tab for your listing to understand larger demand trends for your market.

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