# Why can't I enable syncing?

> Are you trying to enable syncing and receiving an error message that looks like this?          This means that your account has been temporarily disabled.   ...

Source: https://support.beyondpricing.com/en_us/why-can't-i-enable-syncing-rJrbPrjHO

Last updated: 2026-03-26T20:38:01.281Z

Are you trying to enable syncing and receiving an error message that looks like this?

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/a9681bc549c7312accce49cd7e4ace26.gif)

  

This means that your account has been temporarily disabled.  
  

## **What causes this?**

  
Not adding a method of payment before enabling price posting or our system being unable to process payment.

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## **How do you fix it?**

  
You can add or update your payment information when prompted while enabling syncing for the listing, or you can update the payment information on the [**Payment Methods Tab**](https://app.beyondpricing.com/dashboard/user/billing) of your account. Once that information is up-to-date, return to your [**Beyond Dashboard**](https://beyondpricing.com/dashboard/pricing) and you will be able to enable syncing.

##   

## **How do I know if my listing is turned on or off for price syncing?** 

  

Price posting turned on looks like this, and the sync status will have a green checkmark ✅:

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/c18b3bd5cb85c534b941f16f8b0c224a.png)Price posting turned off looks like this, with an "x" in the sync status:

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/8eaef3e96ba12efe719aa105ff5ec7ec.png)

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## **Still can't enable syncing or running into a roadblock?**

  
If you have updated your payment information and still cannot enable syncing, please reach out to us at **[support@beyondpricing.com](mailto:support@beyondpricing.com)**.