# What is my Health Score and what does it tell me about my listing? (VIDEO)

> The market-based Health Score is designed to be a feedback loop on how well potential guests are responding to your listing versus other listings in your are...

Source: https://support.beyondpricing.com/en_us/what-is-my-health-score-and-what-does-it-tell-me-about-my-listing-(video)-rJZi8BoHd

Last updated: 2024-12-18T17:31:52.788Z

The market-based Health Score is designed to be a feedback loop on how well potential guests are responding to your listing versus other listings in your area. It is a score of how your booking pace compares to the booking pace in your market and can help you determine whether your listing is booking up too quickly, too slowly, or just right.

   
**In This Article**

  [Understanding your Health Score](#understanding-healthscore)  
  [Adjusting your Base Price based on your Health Score](#adjusting-base-health)  [Health Score Actions Matrix](#health-score-actions-matrix)  
  [Blocked Dates](#blocked-dates)  
  [Mixed performance signals](#mixed-signals)  
  [New Hosts](#new-hosts)  
  

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**Understanding your Health Score**

  
  

  

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/c5cc0433c7f0b1adb937664e78dc1230.png)

  
As a general rule, if your Health Score is under 70, it's time to make some changes. If it is between 70-80, there is room for improvement, but no need to panic. If your Health Score is between 80-100, you are performing well and do not need to make any changes.

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/a4e4407e2172eedc83303eb9a319e75a.png)

  
Each score is calculated out of 100 and tells you how closely your listing is booking along with the market in the near term. The closer you are to the market occupancy, the higher your score will be.

**Higher Health Scores** indicate your listing is booking on pace with the market, meaning the listing is priced correctly based on supply and demand. 

**Lower Health Scores** flag listings with much higher or much lower occupancy compared to the observed occupancy in your market. If the listing is overbooked, this can indicate the listing is underpriced; if the listing is under-booked, this can indicate the listing is overpriced. 

Check-in on the Health Score for each listing on the [**Beyond Dashboard**](https://beyondpricing.com/dashboard/pricing). Hover over the “?” next to the Occupancy % to view the listing's occupancy relative to the ideal occupancy in the market. The Occupancy percentages are available over the next 0-7 days, 0-14 days, 0-30 days, 0-60 days & 0-90 days:

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/ec18258ab66f677b445a880c215aec73.png)  

**Pro Beyonder Tip**: We recommend reviewing your listings in your Dashboard once a week, and your Health Score is a fantastic tool to easily surface listings that might need adjustments. 

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**Adjusting your Base Price based on your Health Score**

  
Lower Health Scores indicate your listing is either overbooked or under-booked versus the market in the next thirty and ninety days.

In general, we advise that if the listing is under-booked (performance is “Too Low”), the best next step is to lower the Base Price for that listing by 5-10% to begin to capture more bookings.

Conversely, if the listing is overbooked (performance is “Too High”), the next step is to raise your Base Price by 5-10% to start to capture bookings with a higher Average Daily Rate (ADR).  
  

### **Let's take a look at some examples:**  
  

For this neighborhood in Maryland, as we head into summer on average it is 42% occupied in the next 7 days, 44% in the next 14 days, 47% in the next 90 days. However, the specific listing actually has 0% occupancy in the next 7 days, 21% in the next 14 days, and 35% in the next 90 days. In every period, this listing has below the neighborhood occupancy and is resulting in a lower Health Score of 61, signaling that the base price should be lowered. 

  

  

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/fe731d6c291e16d0e51ba9614d9c0172.png)

  

  

> One neighborhood over from the previous listing, we can see that the neighborhood occupancy is slightly different due to being hyperlocal. Looking at this listing's occupancy we see that it is 100% occupied for the next 30 days and then 53% occupied in the next 90 days, but compared to a neighborhood that is only 44% booked in the next 30 days and 42% in the next 90, giving it a healthscore of 69. As we are much higher than the neighborhood we could be leaving money on the table and should lower the healthscore. 

  

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/1b7badb83b259722ed7cd320136e8ceb.png)

  

> A more nuanced case can be seen on this 3 bedroom below. The neighborhood has an occupancy of 54% and 48% in the next 60 and 90 days, while the listing is at 55% and 53%. This is pretty good! However, in the 7, 14 and 30 day periods this listing’s performance is “Too Low”, with just 7% occupancy in the next 14 days. This is a good case where we would want to check on our Time Based Adjustments to see if increasing them would help us pick up occupancy in the short term, before we consider lowering the base price. 

  

![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/9ea568eed2065ac3817151dd853f44a4.png)

  

For more information on setting your Base Price check out [**What is my Base Price and when should I change it?**](https://support.beyondpricing.com/en_us/what-is-my-base-price-and-when-should-i-change-it-(video)-Hy9E8HorO) and for tips on managing your listing in Beyond Pricing check out our guide [**30 minutes/week in Beyond Pricing**](https://support.beyondpricing.com/en_us/how-to-spend-5-minslisting-per-week-in-beyond-pricing-r1_6wriHO).

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**Health Score Actions Matrix**

  
We designed a Health Score Actions Matrix to help with making some decisions according to your health score:   
  

## ![](https://cdn.kustomerhostedcontent.com/media/603e4c1ab69d9cd3c0b6f415/cc4d131977c699c5b99989ea8e06f0e8.png)

## **Blocked Dates**

Hosts have told us that they often use blocked dates to indicate reservations from other channels, so we do count blocked dates as ‘booked’ for the purpose of the booking percentage calculations and the Health Score. 

The only exception to this is if you have a period of blocked days at the start of your calendar, before any available or booked days. In this case, we won’t count blocked days as ‘booked’. We will then calculate your booking percentage from the first day of availability.

But don't worry! Either way, the booking percentages and Health Score do not affect our algorithm or your prices. They’re just guidelines to inform you whether you are booking up too fast or too slow so you can adjust your Base Price.

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**Mixed performance signals**

  
If your Booking Pacing compared to the booking pacing in your market is "Too High" for 7/14/30 days out and "Just Right" or "Too Low" for 60/90 days out, and vice-versa, the best next steps for your Base Price depend on other factors we can observe. Here are a few questions we like to ask:

1.  Did you recently change your Base Price? Making this change can have an impact on your booking pacing.

> For example, if you recently raised your Base Price too much, you might be overbooked in the next 7,14,30 days (from when your Base Price was too low) and under booked in the next 60/90 days (because now your Base Price is too high). In this case, we recommend decreasing your Base Price to find a happy medium.

1.  Do you have a long-term booking or blocked dates in the next 90 days? These factors can have an impact on your booking pacing.

> For example, if you have blocked the calendar for two weeks this month so you can stay in your home and you have the other two weeks rented you have done a great job of filling your available days! However, your listing's Health Score will be low. This is because you are 100% booked for the next 30 days, so the performance will show as "Too High". Usually if your listing's performance is "Too High" we'd recommend increasing your Base Price, but in this case it is likely you will want to keep your Base Price around the same.

Note that if you have a long-term booking or blocked dates taking up space in your calendar, it is likely you won't see as many bookings coming in each week - these dates are taken!

1.  Were most of your recent bookings booked with discounts in the Time Based Adjustments active? Your Health Score may look good, but it might be time to adjust your Base Price.

> For example, if almost all your bookings are happening within a week of stay, there are often discounts in Time Based Adjustments applied to your listing. Although at Beyond Pricing we recommend shorter booking lead times than you may be used to, it might be time to lower your Base Price to capture more bookings without discounts applied.

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**New Hosts**

  
If you don't yet have any bookings yet, don't fret. As bookings come in, your Health Score will increase, and you'll be able to use your Health Score to help you determine if your booking pace is on track. Your Health Score does not affect our recommended prices and is merely a guideline to help you decide what to do with your Base Price. As a new host, we recommend a slightly lower nightly rate than what you planned to charge until you've received a couple of bookings and 5-star reviews.

Check out [**What are Time Based Adjustments and how should I use them?**](https://support.beyondpricing.com/en_us/what-are-time-based-adjustments-and-how-should-i-use-them-HJpAUBiSO) for advice on how to use discounts to get bookings in the short term if your listing is new.