# FAQs: Getting to know your friend, Beyond!
> The right pricing strategy is crucial to growing revenue. It's a big responsibility -- and we're equipped to help you get there. Beyond's Dynamic Pricing mi...
Source: https://support.beyondpricing.com/en_us/faqs-getting-to-know-your-friend-beyond-Sk5pwrsr_
Last updated: 2026-07-08T05:38:49.342Z
The right pricing strategy is crucial to growing revenue. It's a big responsibility -- and we're equipped to help you get there!
Beyond's Dynamic Pricing might be very different than what you've done for pricing in the past. We recommend reading through common questions we get frequently -- we hear them a lot, so they might be on your mind, too.
Once you're acquainted with Beyond's Dynamic Pricing, you'll be on your way to start growing your business like never before!
##
**Getting Started**
###
**What is Beyond, and how is it different?**
Our philosophy is proven. Our pricing suggestions are hyperlocal. And we care.
[**Click here**](https://support.beyondpricing.com/en_us/what-is-beyond-pricing-SJ458Hor_) to learn more.
### **How does Beyond's Dynamic Pricing work?**
We determine your nightly rates based on the demand we see in your market due to factors like Seasonality, Day of the Week, and Local Events. Demand changes every day, so we push new pricing for you every day.
[**Click here**](https://support.beyondpricing.com/en_us/how-does-beyond-pricing-work-(video)-HkF4UBiSd) to learn more.
###
**Do you have a Quick Start guide?**
Yes! [**Click here**](https://support.beyondpricing.com/en_us/beyond-pricing-3-step-quickstart-guide-(videos)-HkEawSiBd) to set yourself up for success with Beyond in just 3 steps.
###
**Do I have to have a listing to use Beyond?**
You will only see the Home page of Beyond if you do not have a listing to connect to Beyond. In order to get the full benefit and see how the platform works, you must connect a listing via your OTA (Online Travel Agency) or PMS (Property Management System) to see how Beyond works for you and your portfolio needs. Once connected, you will be guided through the Onboarding process step by step.
### **How do I reach out to someone for help getting started?**
You can chat with our Support team by reaching out to [**support@beyondpricing.com**](mailto:support@beyondpricing.com), and we'll be happy to help. Don't forget to include your Beyond email so we can best help you out!
If you want another resource to get started, here's an [**onboarding checklist**](https://support.beyondpricing.com/en_us/what-do-i-need-to-do-in-airbnb-andor-vrbo-and-beyond-pricing-to-get-started-(video)-r1LTDBoBu) you can follow along.
### **How do I know if Beyond is live in my market?**
We are live in 7,000+ cities and counting. If you connect your listing and see we aren't live in your area yet, reach out to [**support@beyondpricing.com**](mailto:support@beyondpricing.com), and we will let you know when we are live in that market.
### **What do I need to do in Airbnb, Booking.com, and/or Vrbo to make sure Beyond is set up properly?**
Turn off all other pricing strategies (like Airbnb's Smart Pricing), set an artificially high base price in Airbnb, Booking.com, and/or Vrbo, and make sure your calendar is open just one year out at all times.
[**Click**](https://support.beyondpricing.com/en_us/beyond-pricing-3-step-quickstart-guide-(videos)-HkEawSiBd) here to find out how to do this and why in our Quickstart Guide.
### **Can you recommend a Property Management System, Channel Manager, or Property Manager to work with?**
Yes! We work with awesome partners.
[**Click here**](https://support.beyondpricing.com/en_us/which-booking-channels-property-management-systems-and-channel-managers-does-beyond-pricing-support-HkjqPrjS_) to find our recommendations for a PMS or Channel Manager, and [**here**](https://www.beyondpricing.com/partners/integrations) to find a Property Manager partner near you.
### **Does Beyond have a referral or affiliate program?**
Yes! We love it when you share knowledge with your friends and family -- and we'll add credit to your account when you do.
[**Click here**](https://support.beyondpricing.com/en_us/does-beyond-pricing-have-a-referral-or-affiliate-program-B1L5LrjSu) to find out how you can participate.
###
**Do you have advice for Short-term rental hosts?**
Yes! We have a Resource Hub full of the latest tips, tricks, and vacation rental trends. [**Check it out here!**](https://www.beyondpricing.com/resources/resource-hub)
##
**Beyond Basics**
###
**How can I set up my listings for success in Beyond?**
Check out our [**Quickstart Guide**](https://support.beyondpricing.com/en_us/beyond-pricing-3-step-quickstart-guide-(videos)-HkEawSiBd) to learn what Beyond is and how to get started in 3 steps!
### **Why do nightly rates or blocked dates in my Beyond Calendar look different than those in my Airbnb, Booking.com and/or Vrbo calendar?**
If price quotes on Beyond are different than those on Airbnb, Booking.com, or Vrbo, it's likely you need to either [**refresh your account**](https://support.beyondpricing.com/en_us/how-do-i-sync-prices-and-when-does-beyond-pricing-sync-my-rates-S1NeDHsSO) or [**make sure other pricing strategies like special discounts are turned off**](https://support.beyondpricing.com/en_us/why-is-there-a-difference-between-the-pricing-i-see-on-my-airbnb-or-vrbo-listing-and-my-beyond-pricing-calendar-HyGeDHsBd).
### **What is a Base Price, and how do I set the correct one for my listings?**
Your Base Price in Beyond is the starting point for all price fluctuations depending on demand in your market. You can think of this number as the true value of your property, or what it would be priced if demand was consistent all year round.
[**Click here**](https://support.beyondpricing.com/en_us/what-is-my-base-price-and-when-should-i-change-it-(video)-Hy9E8HorO) to learn how to set your Base Price and when to change it.
### **What is a Minimum Price, and how do I set the correct one for my listings?**
Your Minimum Price should be set to the lowest price you are willing to accept for a night. We will never suggest prices below your Minimum Price. A lower Minimum Price allows your price to fluctuate to capture more bookings when demand is low.
[**Click here**](https://support.beyondpricing.com/en_us/what-is-my-minimum-price-and-how-do-i-know-if-it's-correct-rkhN8roSu) to learn more about your Minimum Price.
### **What should my discount strategy look like when moving to Beyond?**
For the most part, all pricing changes should be done within Beyond. However, some hosts like to include discounts visible in Airbnb, Booking.com, or Vrbo for marketing purposes.
[**Click here**](https://support.beyondpricing.com/en_us/what-do-discount-strategies-look-like-with-beyond-pricing-HkeZDBoSu) to learn more about what discount strategies might look like with Beyond.
### **When and how am I charged? What happens when there is a cancellation? Where can I see this information?**
By default, we charge at the time of booking, not the date of stay. However, if you'd like to be charged on the date the guest checks in, update your payment plan to Pay on Book. Subsequently, we credit your account for cancellations minus our service fee when the cancellation is made. You can view your Beyond Statements as well as individual reservations and cancellations [**here**](https://app.beyondpricing.com/dashboard/user/statements).
[**Click here**](https://support.beyondpricing.com/en_us/how-much-does-beyond-pricing-cost-how-does-billing-work-rJYsLriSO) to learn how to read your Statements in Beyond.
### **How can I manage the same property across Airbnb, Booking.com, and/or Vrbo in Beyond?**
If you have your listing on Airbnb, Booking.com, and/or Vrbo, you will see one listing for each platform in your Beyond Calendar. Managing availability across these calendars is easy using iCal.
[**Click here**](https://support.beyondpricing.com/en_us/how-do-i-manage-the-same-listing-on-airbnb-booking.com-and-vrbo-with-beyond-pricing-H1GDBoBO) for instructions.
### **How often does Beyond push prices to Airbnb, Booking.com, Vrbo, or my PMS?**
We push prices once a day for each listing, and whenever you make a change to your listing on Beyond.
[**Click here**](https://support.beyondpricing.com/en_us/how-do-i-sync-prices-and-when-does-beyond-pricing-sync-my-rates-S1NeDHsSO) to learn more.
### **How often does Beyond pull in changes from Airbnb, Booking.com, Vrbo, or my PMS?**
We pull in changes made on Airbnb, Booking.com, Vrbo, or your PMS once a day around midnight. This includes new listings, new reservations or cancellations, and changes to availability like recently blocked or unblocked dates. To have these changes show up immediately, simply [**refresh your account in the Accounts Tab**](https://app.beyondpricing.com/dashboard/user/accounts).
[**Click here**](https://support.beyondpricing.com/en_us/why-aren't-new-bookings-changes-to-reservations-blockedunblocked-dates-or-new-listings-showing-up-in-beyond-pricing-rkZgwSjHu) to learn more.
### **How do I sync my listings, or only some of my listings?**
Sync prices by simply clicking the "start pricing now" for your listing in your Beyond Dashboard. You can sync certain listings and not others -- we only charge on reservations made while your listings are syncing.
[**Click here**](https://support.beyondpricing.com/en_us/how-do-i-sync-prices-and-when-does-beyond-pricing-sync-my-rates-S1NeDHsSO) to learn more.
### **How do I read my Beyond Calendar?**
Your Beyond Calendar is a great spot to visualize upcoming rates and reservations. You can also manually override prices here if you have a specific rate in mind.
[**Click here**](https://support.beyondpricing.com/en_us/how-do-i-use-my-beyond-pricing-calendar-to-view-pricing-for-certain-dates-r1pE8Ssr_) to learn more.
### **I don't have much time. What should I do in Beyond each week to make sure I'm on track?**
We understand you're busy. Check out our guide to make the most of [**30 mins / week in Beyond**](https://support.beyondpricing.com/en_us/how-to-spend-5-minslisting-per-week-in-beyond-pricing-r1_6wriHO).
### **How do I know when to change my Base Price?**
Change your Base Price when your Booking Pace is not close to the ideal Booking Pace in your market. When your Booking Pace is "Too High" increase; when it is "Too Low", decrease; when it is "Just Right", no need to change.
[**Click here**](https://support.beyondpricing.com/en_us/what-is-my-base-price-and-when-should-i-change-it-(video)-Hy9E8HorO) to learn more.
### **How do I read my Health Score and Occupancy/Booking Pace metrics?**
Use these metrics to help make decisions on how to adjust your Base Price.
[**Click here**](https://support.beyondpricing.com/en_us/what-is-my-health-score-and-what-does-it-tell-me-about-my-listing-(video)-rJZi8BoHd) to find out more.
### **How do I reset my password or change my login email?**
[**Click here**](https://app.beyondpricing.com/forgot) to reset your password.
To change your login email, please reach out to [**support@beyondpricing.com**](mailto:support@beyondpricing.com) with your current email address and the email address you would like to update this to.
###
**Why isn't one of my listings showing up on my Dashboard?**
If you added this listing to your Airbnb, Booking.com, Vrbo, or your PMS in the last 24 hours, simply [**refresh your account in the Accounts Tab**](https://app.beyondpricing.com/dashboard/user/accounts).
[**Toggle filters**](https://support.beyondpricing.com/en_us/how-do-i-use-my-dashboard-filters-to-see-all-my-listings-BkiZwroBd) on your Dashboard to display listings that are in a market that is unavailable, or that are not currently active on Airbnb, Booking.com, Vrbo, or your PMS.
##
**You're a (Beyond) Pricing Expert!**
###
**How can I customize my pricing strategy in Beyond?**
With Beyond, customization is not necessary. But you always have the option to make changes.
You can [**manually override rates**](https://support.beyondpricing.com/en_us/how-do-i-manually-change-pricing-for-certain-dates-Skq08riHd) with the pricing of your choice in your Calendar View.
You can add [**Time Based Adjustments**](https://support.beyondpricing.com/en_us/what-are-last-minute-discounts-and-how-should-i-use-them-HJpAUBiSO) and other customization in your [**Customize Tab**](https://support.beyondpricing.com/en_us/what-can-i-do-in-the-customize-tab-(video)-Sk1rLHsH_).
### **How do I read and use my Chart Tab to make decisions?**
Your Chart Tab is a great spot to understand how changes to your Base Price or Minimum Price affect rates for the next 365 days.
[**Click here**](https://support.beyondpricing.com/en_us/how-do-i-use-the-chart-tab-to-make-pricing-decisions-(video)-H1AXdSirO) to learn more.
### **How do I read and use my Market Data Tab to make decisions?**
Check out the Market Data Tab to [**learn more about the demand trends in your market**](https://support.beyondpricing.com/en_us/how-do-i-use-the-market-data-tab-to-understand-demand-trends-in-my-market-(video)-rk4VuSoS_), and how to identify upcoming events.
### **How do I read and use my Stats Tab to make decisions and assess my revenue growth?**
Your Stats Tab houses a lot of key data that can help you understand your past and upcoming performance for each listing.
[**Click here**](https://support.beyondpricing.com/en_us/how-do-i-use-the-information-on-the-stats-tab-to-help-me-make-my-pricing-decisions-(video)-rkeEdSsSu) to learn more.
### **How can I use Comp Sets to improve my own listing?**
Use Comp Sets to understand how your competitors are marketing to potential guests. This can help you improve your listing, or give you inspiration for photos or descriptions.
[**Click here**](https://support.beyondpricing.com/en_us/what-is-competitive-sets-and-why-is-it-important-Bksb8Urki) to learn more.
### **How do I know if there is an event happening in my market?**
Hover over specific dates in your Beyond's Dynamic Pricing Calendar to understand the factors that go into pricing for that night to see if there is an event going on that is having an impact on our suggested pricing.
You can also learn to identify events in your market by [**reading the Market Data tab**](https://support.beyondpricing.com/en_us/how-do-i-use-the-market-data-tab-to-understand-demand-trends-in-my-market-(video)-rk4VuSoS_).
### **How can I read the Seasonality and Day of the Week demand trends in my market?**
[**Check out the Market Data Tab**](https://support.beyondpricing.com/en_us/how-do-i-use-the-market-data-tab-to-understand-demand-trends-in-my-market-(video)-rk4VuSoS_) for your listing to understand larger demand trends for your market.
Want to watch a video to learn more? Look no further! Check out this video below on how to review your performance in Beyond every week: