Why aren't new bookings, changes to reservations, blocked/unblocked dates, or new listings showing up in Beyond Pricing?
Was this change made in the last 24 hours? If so, refresh your account to see this information in Beyond Pricing within 30 minutes. We sync to your Airbnb, HomeAway/VRBO, or PMS account every night at midnight and pull in information that may have changed during the day, including:
- Blocked or unblocked dates on your Airbnb, HomeAway/VRBO, or PMS calendar
- Cancellations or changes to existing reservations
- New listings added to your account
- New reservations
How do I refresh my account?
If you'd like a change made in Airbnb or HomeAway/VRBO to show up in Beyond Pricing immediately, simply refresh the corresponding account in your Accounts Tab like this:
Make sure guests do not book newly available dates at low rates
We understand you can't always be there to refresh your account when someone cancels or shortens a reservation, or you unblock dates on your Airbnb, HomeAway/VRBO, or PMS calendar.
To prevent opportunistic guests from booking at a low rate before our prices have had a chance to push into your calendar, we recommend setting an artificially high base price in Airbnb or HomeAway/VRBO.
Here is more information on how to change your base price across platforms:
I can't find my listing on my Dashboard
We automatically filter out listings that we cannot price, such as:
- Listings in a market we do not support
- Listings that are not currently active on Airbnb, HomeAway/VRBO, or your PMS
View these listings on your Beyond Pricing Dashboard by unchecking the "Hide Unavailable" button under Filters like this:
If we are not yet live where one of your listings is, don't worry! Simply click the "Notify me" button on your Dashboard, and we will reach out to you when we are. We're constantly launching new markets -- and we put every market through rigorous analysis in order to maintain confidence that our pricing is accurate.
My rates aren't consistent across Beyond Pricing and my listing
Settings like discounts or Smart Pricing enabled on Airbnb or HomeAway/VRBO interact with Beyond Pricing rates once we sync prices. If your rates do not look consistent, the first step is to make sure these settings are turned off. Check out the article Why is there a difference between Beyond Pricing and my listing's calendar to find out more.
Think you might have a different issue? Check out when we sync Beyond Pricing prices with Airbnb or HomeAway/VRBO. If your changes still aren't showing up, please contact us at firstname.lastname@example.org. We're here to help!