I'm getting a message saying that syncing cannot be enabled. What do I do?

Updated 2 months ago by Sergey Mann

Most likely you have an unpaid balance on your account and so our billing system temporarily disabled syncing on your account. You can check your statements page to see if there are any unpaid statements. 

Typically, updating your billing information should fix the issue.

Note: if you previously had a credit card on file, it's possible that the latest charge may have been declined by your bank. When this happens, we send you an email to let you know. Contact your bank to clear things up and contact our team to have us re-run the charge. 

If you're still having issues, feel free to reach out to our support team via support@beyondpricing.com. 


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